1. Ask Questions:
Before starting your proposal, take some time to make
sure you know exactly what you are proposing. If you are unclear about nay part
of the project, ask your potential client a few meaningful questions and if
anything seems indefinite in their description of “what
they want”, ask for clarification and then give them a list of possible options
as to what you think they might have meant. For your sake, when preparing to
give a price, it’s important that you and the client both have the same amount
of work in mind.
2. Summaries the
Project
Take all the information on the project that you are received
from the client thus far and summarise it briefly, using your own words, in an
openings paragraph. This not only helps you get a clearer concept of the
project in your own mind, but also gives the client confidence that you have
given it thought and understand what they want. It also provides a solid
opportunity for them to clarify encase you didn’t understand.
Example:
“Below is a summary of my understanding of the project based
on our conversation thus far.”
3. Break Down the
Project Into a Nice “To Do” List
After your summary, follow-up with a solid “To Do” list,
which is very useful for both you and the client. List everything that they
have requested so far as well as your standard work on the project. For
designers, this would include listing the initial drafts, etc. For programmers, this
would include planning the database, building it, etc. Be thorough in your
list. It will help give the client a strong sense that you know what you're
doing and that you'll do the job well. It will also help you make sure nothing
slips through the cracks. Use the list in your project updates and cross things
off as you move along.
4. Split the Project Into Phases
After your
"to do" list, split the project up into a number of clearly defined
phases. I recommend starting out with a minimum of three. Your first phase
might be the "Initial First Draft". During this phase, you begin work
on the project and end the phase by sending the client a first draft for
testing and revision. Your next phase, in a simple 3 phase project, could be
"Bug Squashing and Customising" - During this phase (I recommend
project appropriate naming conventions) the project is tested and revisions are
made until the client is happy with the work and it's ready for action. Your
last phase is "Finalisation". Once the work is finished, you send
them an invoice, ask for referrals, collect payment, and end with a virtual
handshake, all parties satisfied with a job well done. - Bonus: A useful
strategy to keep in mind when it comes to pricing is splitting up a long to-do list
into meaningful project phases and then pricing each of the "phases"
individually. This can be especially useful for isolating features that require
additional time and energy and being sure the client recognises the work
involved when it comes time to give them the price.
5. Give Your Clients a Timeline
Once you've gone
over the project phases, let your clients know approximately how long you
expect the project to take. Be generous (overestimate if need be, but gently)
and then strive to finish up ahead of time. While a project may only take you a
few hours to finish up, keep in mind that there will be waiting time between
the initial drafts and the finished project as the client reviews the work and
provides feedback. If the client is in a rush, let them know exactly when it
can be finished and be sure to go over in detail exactly what, if anything
needs to be done on their part to make that deadline possible.
6. Estimate Your Time Involved
While not useful
for all project types, giving an estimate of time involved is useful for most
and not only gives the client a sense of what to expect and that you know what
you're doing, but also helps you know exactly what to plan ahead for. A large
design/programming project, for example, with a high dollar amount, can be an
excellent opportunity to detail the hours involved in each step of the to-do
list. Be generous, but honest. The last thing you want is word getting around
that it takes you several hours to do what takes the average freelancer 15
minutes ;).
7. Use the Multiple Choice Price
Strategy
Now that all the
details have been clearly laid out and your client is confident in your
understanding of the project and your ability to see it through, it's time to
give them the price. Calculate your predicted time involved and be sure that
nothing is overlooked. Then, give them the total number of hours along with
your standard hourly rate followed by a discounted "flat rate". As an
example, take a typical CSS design/coding project. Let's say you estimate about
5-8 hours involved in the project and your hourly rate is $40 an hour. Your
proposal would then read something like this: "At around 5-8 hours of
work, you're welcome to my basic hourly rate of $40 an hour or a discounted
flat rate of $250." 9 times out of 10 the client will choose the flat rate
over the hourly and will be happy with having had the freedom to choose. -
Note: As an honest freelance artist who's abilities are constantly improving,
you'll often reach a point where what once took you 5 hours now takes you an
hour. Once that happens, the multiple price strategy is no longer needed. Give
them your flat rate and do an excellent job :). - Be sure that, along with your
price, you give them your options for accepting payment.
8. Offer a Satisfaction Guarantee
Once you've given
them the price, be sure to include your satisfaction guarantee. Let them know
that you're committed to working on the project until they're fully satisfied
and then, once they've accepted your proposal, stick to it. There's always the
possibility that it can backfire with a client who just doesn't ever seem to be
satisfied (we can talk about dealing with them another day), but the vast
majority of the time a solid guarantee will give your clients an extra vote of
confidence and help to close the deal. There's always the possibility of a
project costing you more time than it is worth, but no matter. Give the project
your absolute best and learn everything that you can. Satisfied customers often
end up being repeat customers and they are more than worth the time spent on
those who may not appreciate your work.
9. End With a Call to Action
Finally, after
all the details have been made clear, and the price and guarantee given, end
with "what happens next." Let them know exactly what they need to do
to get started. If you require payment upfront, let them know where to send the
money. If everything prior has gone well, you now have a client who's excited
and eager to see their project come to life and you want to make sure that they
know what needs to happen next.
10. Write and Format Professionally
Nothing says
"unprofessional" like a bunch of "misspellings",
grammatical errors, and "IM Style" typing. Take the extra time to
proof read your proposal and fix any little errors that may have slipped in.
Use spacing between your paragraphs and divide your various sections (Project
Summary, Timeline, Price Quote, etc.) with subheadings. For extra points, put
your proposal up on a password protected page (make sure the password works!)
within your website. - Note: If you're struggling with style or would just like
some extra ideas/opinions, put together an example proposal and share it with
family and friends along with a request for feedback.
And there you
have it! Once the proposal has been accepted and the project complete, be sure
to always ask the client if they have any suggestions for how you can improve
and do even better work in the future. Ask them if your proposal was clear and
ask, if you're able, what the deciding factor was in choosing you to do the
work. Take note of all you learn and apply it to the next proposal you write.
Although not
directly related to "proposal writing", here are two other tips that
are worth mentioning:
1.
Pre-Screen
Your Clients: To
save both you and your clients time and energy, it's important to be sure that
they are as informed and as prepared as possible before they contact you. This
is where your website can step in and do its job. After they've browsed through
your portfolio and decided to go for a price on your services, it's important
that you provide a clear path to follow. Create a page specifically for those
interested in working with you. Outline the types of projects that you do and
the processes that you use. Don't hide your prices. As well as offering an
hourly rate and flat rate estimates for various project types, I recommend
mentioning that you're always open to creative negotiations. You can often end
up with "free projects" that more than pay what you would have charged
them.
2.
Respond
Quickly: While not
always possible, when you're able to, respond to your prospective and active
clients immediately. If you have an expected delay, let them know that you plan
to be unavailable. Be punctual with all your appointments and make sure that
you meet your deadlines. If you miss a deadline and you're at fault, take a hit
on your earnings. This will let the client know that you mean what you say and
it will also help you to make sure it doesn't happen again ;).
Now go out there
and do some excellent work :)
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